DAYTON-GRANGER, INC. (DG) maintains the highest quality standards for the products and services that we supply. We track customer satisfaction through customer surveys, ratings assigned by customers’ supplier evaluation systems, warranty returns, and our customers’ direct contact with DG’s Sales, Marketing, Customer Service, and Technical Support teams. We also conduct weekly and monthly reviews to:
- Monitor compliance with quality and delivery requirements
- Plan and implement corrective actions and improvements as feasible
DG achieves consistently high ratings on our customers’ supplier rating systems (gold, platinum) with such customers as Northrop Grumman, Bell Helicopter, Sikorsky Aircraft, Lockheed Martin, Cessna, and Honda. We work closely with all of our customers to proactively address any issues that may affect the quality or delivery of their orders.
DG is proud to work closely with major aircraft manufacturers, systems integrators, airlines and aircraft maintenance services to supply products for their existing and emerging requirements.